Refund & Project Cancellation Policy

ClientMuse Studio provides custom digital services. Refund eligibility depends on project progress.

Before substantive work begins

A full refund may be requested before we review the completed intake and begin strategy, research, copy, design, setup, or build work.

After work begins

Payments are generally non-refundable once substantive work begins because time and custom production have been allocated. Any discretionary partial refund is based on work already completed.

After the first review draft

After a first website, content, copy, or design review draft is delivered, the project fee is non-refundable. Included revisions remain available within the purchased scope.

Client delays

Project schedules may be paused when required information, assets, access, or approvals are missing. Client delay does not create a right to a refund.

Third-party costs

Domains, hosting, subscriptions, themes, apps, stock assets, advertising spend, and other third-party costs are not refundable by ClientMuse Studio and remain subject to the provider’s policies.

Cancellation by ClientMuse Studio

If we cannot continue and cancel before completing the purchased scope, we will refund the portion reasonably attributable to work not performed.