Refund & Project Cancellation Policy
ClinicMuse Studio provides custom digital website services. Because each project is built for a specific client, refund eligibility depends on how far the project has progressed.
Before project work begins
You may request a full refund before ClinicMuse Studio begins substantive project work. Project work is considered to have begun once we have reviewed your submitted onboarding materials and started strategy, copy, design, setup, or build work for your project.
After project work begins
Once substantive project work has begun, payments are generally non-refundable because time and custom work have already been allocated to the project. If ClinicMuse Studio agrees to cancel a project before the first review draft is delivered, any discretionary partial refund will be based on the work already completed.
After a review draft is delivered
After the first website, copy, or design review draft has been delivered, the project fee is non-refundable. The included revision rounds for the purchased package remain available subject to the agreed project scope.
Client delays or missing materials
Project schedules may be paused when required content, approvals, credentials, access, branding, photos, or other materials are missing. A delay by the client does not by itself create a right to a refund.
ClinicMuse Studio cancellation
If ClinicMuse Studio is unable to continue a project and cancels it before completing the purchased scope, we will refund the portion of the project fee reasonably attributable to work that has not been performed.
Third-party costs
Domain registrations, hosting, platform subscriptions, paid themes, apps, stock assets, advertising spend, and other third-party charges are not included unless expressly stated and are subject to the third party's own refund rules.
To request a cancellation or refund, contact ClinicMuse Studio through the contact information provided on your order confirmation or storefront.